“We found Salesforce partner Habenae Consulting very professional in the way they carried out the work, and also with the timing. They were always there to help once ready to make sure that we have a good understanding of how to use Salesforce and how to make the most of it.”“Salesforce allows a small company to keep up with the larger ones in process management, sales workflow and work optimization. The only qualm is the implementation of the system, as it is not done easily. It is with this that Habenae was available on hand and thanks to them we managed to get the most out of the tool. Highly recommended both Salesforce and Habenae “
Jacobo Touriño CEO Academia Big Bang
The E-Learning Centre automates its sales process to ease workload and gain new opportunities.
Business Challenge
Based in Asturias, Spain Academia Big Bang is an e-learning training center that offers Professional Training services, Examinations, Access to Universities and specialised courses. The company also operates another related product line called Pockettraining, which offers educational boxes for the same purposes.
Moved by a passion for teaching, Academia Big Bang helps all their students in a global way, advising them, guiding them and solving any questions they may have, offering them their full attention. With more than 3,000 students and growing, Academia Big Bang offers almost 13,000 content documents, 500 video courses, holds 1700 examinations and has almost 40 teachers available on hand.
As the COVID-19 crisis drew everyone to stay at home, Academia Big Bang received an influx of students wanting to gain certifications with the E-Learning centre. As their client base grew, Academia Big Bang saw they were in need of a system to organise incoming and existing students.
Results
The implementation of the Salesforce Sales Cloud resulted in an enhancement of all commercial and sales processes and an improvement of database handling.
The CRM cloud-based platform allowed Academia Big Bang to register all their interactions with prospects, students, and providers in one place. It simplified the process of capturing new students, course management, student and companies/families/providers information handling through a centralised system.
With the platform inaugurated across their organisation, Academia Big Bang was able to expedite and control their enrollment process, as well as keep track of forms and contracts as well as closed courses.
Why Customer Chose Habenae
As they were faced with a number of incoming students, Academia Big Bang needed a firm that could install a CRM system and adapt it flawlessly to their database.
When they meet with Habenae, Academia Big Bang was able to perceive our ability to change and accommodate the various demographics our clients cater to, and create simple, easy to use systems with ready-to-use tools.
Once Habenae made the system live, Academia Big Bang was able to enjoy a streamlined and seamless enrollment process, reduce human error, and improve management.
