Leveraging emotion to build team resilience
You might already be familiar with the term “resilience”. Merriam-Webster defines it as “an ability to recover from or adjust easily
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Ten key evidence-based change management principles
Insights on how organisations can work with technology to drive change. Technology has opened a wealth of means to communicate, making
Making Sales in the Age of Digitalisation and AI
A recent video portrays a parody of why salespeople are naturally skeptical about the bold promise of sales technology. Although the video
How to Leverage Sales Digitalisation
Organising sales roles and processes while maintaining an integrative view of the customer value is crucial. Progressive sales organisations rely heavily
Selling, a Service Ecosystem Perspective
Advances in technology have shifted the traditional linear selling process between seller and buyer to a non-linear process involving many actors.
Service Framework: A Systematic View of the Sales Process
Insights on leveraging technology for sales optimisation and overall company productivity.
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